Innovating from within

How design became a Center of Excellence at RBCx as we pursue new business ventures and innovations that push RBC ‘beyond banking’.

September 19, 2024

4:00 am

5:00 am

PST

TRACKS:

Career Growth & Leadership

ALL SPEAKERS

Hector Crespo

Head of CX & Design, RBCx

As Head of CX and Design at RBCx, a division of the Royal Bank of Canada, Hector is the ultimate blend of creative thinking and strategic execution. He and his team work closely with our venture founders and partners to help them discover new business opportunities, gain insights on the human experience, and design exceptional products and services. Prior to joining RBC, Hector worked in consulting at top advertising and digital agencies, where he built and managed creative service and marketing practices for clients including Fortune 500 companies and major league sport franchises. He’s also led digital and mobile strategy and delivery teams at large financial institutions. While he grew up, received his undergraduate and graduate degrees, and lived throughout the U.S., he now calls Oakville, Ontario his home, along with his wife and son.

MORE SESSIONS

Design with Intelligences

The AI Transformation seemed to come from nowhere, but it's already well underway. How can design teams accelerate their understanding of AI, and its impact to the tech industry, the products we create, and the way we create them? In this talk, we will cover the following: 1. When are we in the AI Transformation? 2. Where do we begin to explored integrate AI into our products and experiences? 3. How do we evolve the way we create new products & experiences? Learn more about how AI will change the landscape of technology as we know it, how you can help guide this transition for your teams, and how to become a designer with an AI skillset.

Christine Park

Design Director, Author, Public Speaker

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AI & Emerging Technologies

Data Governance automation with AI and XAI

Join us for a deep dive into the transformative power of AI and Explainable AI (XAI) in revolutionizing data governance. Discover how these technologies can automate data quality improvement, enhance security and privacy, and ensure ethical and responsible AI usage. Learn about real-world applications and best practices for implementing AI-driven data governance solutions. Key takeaways: Understand the benefits of AI and XAI in data governance automation. Explore specific use cases and applications of AI and XAI. Learn about the challenges and best practices for implementing AI-driven data governance solutions. Gain insights into the future of AI and XAI in data governance. This session is designed for Business owners, entrepreneurs, data governance professionals, and anyone interested in leveraging AI to improve data management and decision-making.

Rajashree Ambhore

Vice President, Bank of New York

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AI & Emerging Technologies

From Blueprints to Wireframes: Navigating Design Across Sectors and Unlocking Leadership Buy-In

This session will explore the unique challenges and opportunities that arise when transitioning between different sectors as a designer. Drawing on the speakers experience in corporate, freelance, and startup environments; key insights would be highlighted on how to adapt your design approach to different organizational cultures and business models. The session will also focus on strategies for gaining leadership buy-in, emphasizing the importance of communicating the value of design in driving business outcomes. Whether you're a designer looking to pivot your career or a leader seeking to better integrate design into your company’s strategy, this session will provide actionable takeaways for success.

Canan Colaço

Interaction Designer, NOKIA

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Groundbreaking Work

The Role of Emotional Intelligence in Design Leadership

Understanding the Importance of Emotional Intelligence in Leading Teams, Managing Conflicts, and Building Strong Professional Relationships.

Irfan Gani Purwanda

Head of Design, Telkom Indonesia

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Career Growth & Leadership